Its Making Recruitment and Employment Safer conference will bring together experts across the safeguarding industry to share insights and best practice. You can watch the full session on the Parliament TV website.The Disclosure and Barring Service is hosting its annual conference on Wednesday 29 March – a free virtual event open to everyone with an interest in safeguarding.ĭBS supports employers to make safer recruitment decisions by processing and issuing criminal record checks and by maintaining the Adults’ and Children’s Barred Lists. The committee summarised the session by saying they welcomed the improvements that had been made and expected this to continue in the year to come. Abby also talked about how we support vulnerable customers. We were also asked about cases we’ve seen in motor insurance, authorised push payment scams, pre-paid funeral plans and complaints from small businesses. Abby and Baroness Manzoor recognised there is still more work to do to improve the service we provide our customers.Ībby highlighted the ways we work with other organisations such as consumer groups, charities, industry trade bodies and other stakeholders, to share our experience in resolving complaints and gain insight into new and emerging issues. Abby outlined some of the steps we’ve taken to change and improve and the progress we’ve made. We were asked about our timescales, complaints backlog and our quality assurance work. We attend sessions with the Treasury Select Committee to answer questions about the work of the Financial Ombudsman Service.Ībby shared her reflections since joining the organisation and talked about where improvements still need to be made. Compensation for distress or inconvenience.Complaints involving the cost of living.How to complain to a financial business.Join us – careers at the Financial Ombudsman.Our strategy: Reporting on our strategic measures 2021/22.Our action plan for changing and improving.

Diversity, inclusion and wellbeing report 2022.

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