After you hear him out, reassure him that you take his concerns seriously. A patient who balks, for example, when a PT suggests replacing one exercise for low back pain with another may actually be anxious about an upcoming procedure or the results of tests. If a patient is uncooperative, try to identify the underlying reason. Rather than becoming defensive, you'd be wise to respond calmly to the patient and treat him with respect. Some patients won't be soothed by your extra attention and may become belligerent, demanding to know such things as, 'Why can't you start my therapy now?' 'Why isn't my treatment working?' or 'Why aren't my medications ready yet?' Your calm approach in answering such obviously loaded questions can prevent anger from turning into a behavioral crisis. Review the care he's received so far, the progress he's made, and how long his recovery should take. If, for instance, you work in a healthcare facility, take time to ensure that he is thoroughly familiar with his plan of care and the rationale behind it. And if something goes wrong, dissatisfied patients are more likely to sue. Ignoring his complaints or, say, rushing him may prove detrimental to his care. Although you might be tempted to spend less time with him, doing so only increases your risk of liability. Start by spending extra time with the patient. If you detect any of these warning signs, you'll need to act fast to help the patient vent his feelings in a productive manner. Is his voice raised? Is he demanding excessive attention? Observe the patient for additional signs that his temper is rising. A talkative person, for example, may suddenly become quiet.

Look for changes in body language, including a tightened jaw, tense posture, clenched fists, fidgeting, and any other significant change from earlier behavior. There are signs that indicate a patient's emotional state is deteriorating. These tips will help you get control of the situation and hopefully reduce the likelihood of legal action down the road. But do you know how to spot your patient's anger early and defuse it?įor guidance, read on. Pain and fear can lead to increased stress, anxiety, and frustration, which can result in anger and even loss of control. No matter what field you work in, these tips will help you keep your cool when patients take their frustrations out on you.Įven patients who are normally calm may quickly reach the boiling point when illness threatens their health, mobility, and independence.

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